Customer Service/Terms and Conditions

Shipping & Delivery
Most items ship out within 1-2 days of ordering (sometimes more). The Ruckus Mount Kits are assembled as-ordered, and require a 3-5 day lead time before shipping. Anything ordered at the same time as one of these parts will be held until the mount kit is ready to ship. 
Privacy & Security
We do not store any transaction information other than your name, address, and phone number, as well as the order history. All transactions are conducted through PayPal, and are subject to PayPals privacy policy. You do NOT need to be a PayPal member in order to purchase from our site. If you are not a member of PayPal, when you are forwarded to the PayPal page during checkout, just select "Pay As Guest". PayPal requires payment as soon as the order is placed... this is simply how PayPal works. 
Returns & Replacements
Returns are subject to a 30% restocking fee, and must be returned within 30 days of ordering. If an item breaks or has a manufacturing defect, that is not subject to the same terms of Returns, and will be taken care of ASAP. Please contact us in that case. No returns can be sent in without authorization.
Ordering is very simple. However, we do use PayPal as our payment gateway. You do NOT need to be a PayPal member in order to purchase from the site. During checkout, when you go to the PayPal page, just select "Pay As Guest". If you have ANY problem ordering from the site, first check that your billing and shipping address are the same, and it is the same in your PayPal account as well. 
Payment, Pricing & Promotions
Pricing is as-stated on the site, and all promotions are only good through the advertised period of time. Not responsible for pricing errors due to typos on the site. Pricing on the website over-rules pricing found in areas such as Message Forums, Facebook, or other Social Media outlets.

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